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Andrew Kenny

Adhésion le 01 déc. 2022

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Dernière activité le 03 juin 2024

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Dernière activité effectuée par Andrew Kenny

Andrew Kenny a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

I wasn't able to sort out webhooks, but that's likely a me problem rather than a Zendesk problem.

Afficher le commentaire · Publication le 16 nov. 2023 · Andrew Kenny

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Andrew Kenny a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Yes, a way to book an appointment on a form, or at least a date and time would be great! At the moment I have to use the date picker field plus a custom dropdown field I've created with each of the 24 hours as choices, but many other types of forms (Jotform, Microsoft Forms, Google Forms, etc.) offer a date/time combo in a single field.

Afficher le commentaire · Publication le 15 nov. 2023 · Andrew Kenny

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Andrew Kenny a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We'd like some more info on this too please Mary O'Neill! Interested to know if this feature can carve out tickets to delete by Brand, Group, etc. and also if it deletes End User data too for full GDPR compliance. Thanks!

Afficher le commentaire · Publication le 09 oct. 2023 · Andrew Kenny

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Andrew Kenny a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

;)

Afficher le commentaire · Publication le 03 août 2023 · Andrew Kenny

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Andrew Kenny a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I agree that adding CC's with triggers would be hugely helpful.

Caroline Scott for now could you use one of these trigger actions to send the notification email to your agents? Alternatively you can also trigger a side conversation via email.

Afficher le commentaire · Modification le 03 août 2023 · Andrew Kenny

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Andrew Kenny a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Andy Seaman even if you remove the automations that close tickets, the tickets will still move from Solved to Closed after 28 days.

I agree, looking forward to Zendesk's forthcoming fix.

Afficher le commentaire · Modification le 05 juil. 2023 · Andrew Kenny

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Andrew Kenny a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

An Add CC trigger action would be exactly what I'm looking for too!

Afficher le commentaire · Publication le 28 avr. 2023 · Andrew Kenny

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Andrew Kenny a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

Understood, thanks Dane. I've got some more learning about webhooks to do.

Afficher le commentaire · Publication le 13 avr. 2023 · Andrew Kenny

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Andrew Kenny a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Afficher le commentaire · Publication le 10 avr. 2023 · Andrew Kenny

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Andrew Kenny a créé une publication,

Publication Q&A - Tickets and email

I use a form in my help center with a custom field to collect an email address (not the requester's email). It's a Regex field that allows me to restrict the email address to the specific domains we allow. The submitted form is picked up by our API and sent to a different system that will have an error if it receives emails outside the allowed domains.

Is there a way that I can add the email address from that custom Regex field as a CC on the resulting ticket?

Publication le 23 mars 2023 · Andrew Kenny

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