Trudy Haley

Chiming in here with my use case.

I need to be able to have multiple views in order to better able folks on my team and on other teams. As upper-tier support, it's my responsibility not only to manage the tickets in our T3-specific queues (of which there are multiple), but to help with other lower-tier queues as well. My max has been hit. 

I also like having "Your Views" that include opens for each individual member of my team as well as any folks who I know might be struggling; this allows me to at-a-glance determine which folks might need some additional help and provide them with immediate support rather than reaching out directly and asking if they need help. My max has been hit here as well and I'm not able to include every user I'd like to.

I know that this is going to take extensive backend work, but if there was one feature I'd prioritize above all others, it'd be this one.