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Nicki T.
Adhésion le 16 oct. 2021
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Dernière activité le 12 nov. 2021
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Dernière activité effectuée par Nicki T.
Nicki T. a ajouté un commentaire,
Historical data relating to agent status and availability MUST HAVES:
1. Historical reporting on agent time spent on available.
2. Historical reporting on agent time spent on away.
3. Historical reporting on agent time spent on offline.
4. Historical reporting on average/sum calls per available hour
5. Integrated schedule of when employee is scheduled to work Support/Talk tickets/Chat tickets and having historical markers of when employee made themselves available late or early in that scheduled time. Being able to set goals/SLA within that time frame and giving historical reporting on efficiency.
Afficher le commentaire · Publication le 12 nov. 2021 · Nicki T.
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