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Christopher Wooten

Adhésion le 16 oct. 2021

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Dernière activité le 08 sept. 2022

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Dernière activité effectuée par Christopher Wooten

Christopher Wooten a ajouté un commentaire,

CommentaireThird party and social messaging channels

Set this up on one of my channels but it does not do any workflow when people @mention me on the channel. Does it not work in a specific Channel?

 

Afficher le commentaire · Publication le 15 août 2022 · Christopher Wooten

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Christopher Wooten a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk APIs

Christopher Kennedy Thanks for the feedback. We have since pivoted to creating an internal brand to use their widget in these situations

Afficher le commentaire · Publication le 23 juin 2022 · Christopher Wooten

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Commentaire de la communauté Feedback - Ticketing system (Support)

I am in the same boat. Where is this in the cycle? It has been past 9 months since the official comment Amisha Sharma. Can you provide an update?

Afficher le commentaire · Publication le 21 juin 2022 · Christopher Wooten

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Christopher Wooten a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk APIs

Greg Katechis I am having a similar issue where I am trying to create a proactive chat for a customer via the API and I am unable to. Is there a reason this functionality is being blocked?

Afficher le commentaire · Publication le 21 juin 2022 · Christopher Wooten

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Commentaire de la communauté Feedback - Ticketing system (Support)

Looks like there is still no update here.

Afficher le commentaire · Publication le 07 juin 2022 · Christopher Wooten

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CommentaireTicket customization

Love the new view and the form features. I used to have a huge google sheet I used to have to use. When did this hit prod?

Afficher le commentaire · Publication le 13 mai 2022 · Christopher Wooten

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Commentaire de la communauté Feedback - Voice (Talk)

Its usually one or two a week. The issue is when the agents need to have it done but only the admins can get to it. The idea is to enable the agents to run a command from either slack or Zendesk to allow the agent to block the number as well as add it to a list that's easily seen for all agents.

Afficher le commentaire · Publication le 20 avr. 2022 · Christopher Wooten

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Christopher Wooten a créé une publication,

Publication Feedback - Voice (Talk)

As our call volume goes up so to is the amount of numbers we have to block. Being able to route a slack message or a macro to an api call would lesson a simple issue for our ops team.

Publication le 30 mars 2022 · Christopher Wooten

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Commentaire de la communauté Feedback - Ticketing system (Support)

Same issue here. We need a better way to handle follow-up tickets with users.

Afficher le commentaire · Publication le 28 févr. 2022 · Christopher Wooten

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Christopher Wooten a créé une publication,

Publication Feedback - Reporting and analytics (Explore)

The Live data only lets you filter on 5 different metrics. This is not even close to be enough for an MVP release. At the bare minimum we would need to separate out unassigned.

Publication le 02 févr. 2022 · Christopher Wooten

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