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Haley

Adhésion le 15 oct. 2024

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Dernière activité le 10 févr. 2025

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It looks like the formula is just looking for tickets that have agent_copilot_enabled tagged on them, is that correct? We set up a trigger to add this tag to all new tickets, so won't it just show me that 100% of tickets used co-pilot? I really want to see how often we are having to “take over” the conversation from co-pilot, how often the answer is perfect and how often the answer is edited. Is there a way to confirgure that?

Afficher le commentaire · Publication le 15 oct. 2024 · Haley

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