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Adam Stewart

Adhésion le 03 oct. 2024

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Dernière activité le 03 oct. 2024

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Dernière activité effectuée par Adam Stewart

Adam Stewart a ajouté un commentaire,

CommentaireZendesk messaging

We like having the transcripts public but they satisfy SLAs because the comment is made by the “System”.  This means a customer could reply to their chat, the transcript would write to the ticket, and the customer would satisfy their own SLA.  

 

Are there any plans to fix this behavior?  Public comments by the “System” should be excluded from SLA calculations.  

Afficher le commentaire · Publication le 03 oct. 2024 · Adam Stewart

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