Tobias Hermanns

1. Zendesk updates
2. Announcements
3. Announcing a component limit for Explore beta dashboard builder

+1 does it mean Reports / Live Widgets or also Filter?

• Afficher le commentaire
• Tobias Hermanns
• Création 28 novembre 2023 16:57
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing updates to report default configurations in Explore

Thanks! The Applied filters setting is not selected by default. Top!

• Afficher le commentaire
• Tobias Hermanns
• Création 23 novembre 2023 09:49
• 1 vote

1. Explore
2. ...
3. Viewing and using dashboards
4. Seeing live agent status with Explore: Use cases

How can I save such Drill in modifications?How can I see it on a Dashboard without Drill-in? Thanks!

• Afficher le commentaire
• Tobias Hermanns
• Création 21 novembre 2023 16:46
• 0 vote

1. Explore
2. ...
3. Viewing and using dashboards
4. Seeing live agent status and activities with Explore

+1 for Laurens comment   The ability to see all agents by status on a dashboard without needing to drill in to a widget. Similar to the live talk dashboard. Right now its really hard for agents or...

• Afficher le commentaire
• Tobias Hermanns
• Création 21 novembre 2023 16:44
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing support for omnichannel unified and custom agent statuses in Explore live reporting

Nice to see the progress!Also good that the "bar" of capacity is back!What I am still missing, is an option to save some custom status. Currently we need to due a Custom Status based on Option i.e....

• Afficher le commentaire
• Tobias Hermanns
• Création 21 novembre 2023 16:36
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing external dashboard sharing with the Explore beta dashboard builder

Good enhancement!When will the E-Mail schedule be doable?

• Afficher le commentaire
• Tobias Hermanns
• Création 20 novembre 2023 14:48
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Your Assigned Tickets (or improved Guided mode views)

+1

• Afficher le commentaire
• Tobias Hermanns
• Création 16 novembre 2023 11:29
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Reporting - Skipped tickets within the "play-mode"

Barry Neary I also run now into limitation with Omni Channel and Guided Mode.The Agent (Capacity 20) getting 20x Open Tickets. They are cherry picking from open ones, open 10 at same time, ignore s...

• Afficher le commentaire
• Tobias Hermanns
• Création 16 novembre 2023 10:58
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Admins should see ALL Dashboards - even if not shared to them

It´s still not rolled out / completed.

• Afficher le commentaire
• Tobias Hermanns
• Création 2 novembre 2023 13:06
• 1 vote

1. Support
2. ...
3. Ticket customization
4. Configuring the conversation flow and composer location in tickets

Hi, when I put the composer on top and "top to bottom read" it always load "at bottom" and I need click the "go up" message to see last comment, bug?

• Afficher le commentaire
• Tobias Hermanns
• Création 10 octobre 2023 09:48
• 0 vote