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Jason McDonald

Adhésion le 07 mars 2022

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Dernière activité le 27 juil. 2022

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Dernière activité effectuée par Jason McDonald

Jason McDonald a ajouté un commentaire,

CommentaireTicket management

Hi,

Some of our customers reporting today that they're not seeing attachments (paperclip attachment, not inline) on their end. You can see it in the Zendesk ticket but it's not showing on customer email.

Tested with my own personal  email address and it appears to be the case.

After some searching I went to Admin Centre > Objects and Rules > Ticket Settings and enabled "Include attachments in emails" and it has resolved it. 

No changes had been made prior to this issue occuring but we never had issues with attachments before today. Has there been an update or release that could have affected this? 

Afficher le commentaire · Publication le 27 juil. 2022 · Jason McDonald

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Jason McDonald a ajouté un commentaire,

CommentaireWhat's new in Zendesk

Afficher le commentaire · Publication le 22 avr. 2022 · Jason McDonald

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Jason McDonald a ajouté un commentaire,

CommentaireWhat's new in Zendesk

Hi all,

Having the same issue as Edina above.

It's no longer possible to highlight ticket number with a double click. Trying to highlight it with the mouse is a bit awkward depending on where exactly you click.

We can get it from the URL or type it manually for now but is there a reason for this change? 

Thanks
Jason

Afficher le commentaire · Publication le 22 avr. 2022 · Jason McDonald

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Jason McDonald a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Just rolled out Agent Workspace today and found out this information is gone and it was incredibly useful for us to have. Hope this is resolved.

It was not mentioned in this article that this would no longer be available: https://support.zendesk.com/hc/en-us/articles/4408821805338

Afficher le commentaire · Publication le 07 mars 2022 · Jason McDonald

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