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Mark L

Adhésion le 07 mars 2023

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Dernière activité le 03 févr. 2025

Zendesk Luminary

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Dernière activité effectuée par Mark L

Mark L a créé une publication,

Publication Feedback - Chat and Messaging (Chat)

In your Using Voice powered by messenger article  it highlights there is a current limitation where you cannot embed a Call button as part of the Messaging workflow.

Originally I believe this said it was coming soon - however wanted to see if this is on the roadmap for Messenger and if so when.

 

We are looking to utilise the call button in a couple of workflows that contain branching conditions based of API calls, so where the button will only appear in the workflow if the customer needs a specific condition we have set. 

If they do meet the criteria they'll have the option to call
If they do not meet the criteria then they will not have the option to call

 

 

Publication le 11 déc. 2024 · Mark L

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Mark L a ajouté un commentaire,

CommentaireManaging Talk

Hey Rob Stack 

 

Do we know if/when we'll be able to add the call button as Part of a Zendesk Messenger flow?

 

We are looking to utilise this in a couple of workflows that contain branching conditions based of API calls, so where the button will only appear int he workflow if the customer needs a specific condition we have set. 

If they do meet the criteria they'll have the option to call
If they do not meet the criteria then they will not have the option to call

Afficher le commentaire · Publication le 10 juin 2024 · Mark L

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Mark L a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hey!

Will it auto-generate tags based on the tags assigned to the proposed Macro it bases its answers on?

Afficher le commentaire · Publication le 01 mai 2024 · Mark L

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