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Ema

Adhésion le 09 déc. 2021

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Dernière activité le 07 juil. 2022

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Ema a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

Hi there,

 

Is there any way to delete the audit logs after a certain period - for instance after 365 days?

 

Thanks!

Afficher le commentaire · Publication le 07 juil. 2022 · Ema

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Ema a créé une publication,

Publication Q&A - Help center and community

Hello,

We are looking at revamping our Help Centre and trying to identify the best way to adapt it on mobile - as our main user base is using mobile devices rather than the desktop version.

What I am trying to achieve mainly is a wrap of the categories on the mobile version (same way they are being displayed on desktop). 

I did not find any relevant article and I am not sure where I should go in the code to make that happen. 

For visuals this is the Desktop theme and I want it to show the same way (obviously smaller size) when I open it on mobile - instead of having to scroll to see each category.

Publication le 25 mai 2022 · Ema

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Ema a ajouté un commentaire,

CommentaireTicket customization

Hi Jessica,

 

I´ve done something similar to what Dave just mentioned: 

As an example, wanted 4 top maine categories and a few sub categories.

I needed main categories:

My account

My app

My Safety

My Data

Each of these main category had a few subcategories that also had their own dropdown options (for those I nested within the subcategories fields).

For the overall I nested everything under the main categories, here´s an example:

Hope this helps. :) 

 

Afficher le commentaire · Publication le 09 févr. 2022 · Ema

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Ema a ajouté un commentaire,

CommentaireTicket customization

Hi Dave,

 

Yes, it is. 

My logic was telling me that this should be done under different ticket fields, but I have tested within one field and it works. :) Thanks! 

Afficher le commentaire · Publication le 13 déc. 2021 · Ema

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Ema a ajouté un commentaire,

CommentaireTicket customization

Hello!

Is the ticket fields nesting option available for multiple nesting?

For example:

Type of issue - Issue 1  

                               - issue 1 a

                              - issue 1 b  

                 

Afficher le commentaire · Publication le 09 déc. 2021 · Ema

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