Jonathan Dahl

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

I was told in a support ticket that this has been pushed to the first half of 2023. 

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• Jonathan Dahl
• Création 31 août 2022 14:11
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Side Conversations in Zendesk Explore

+1 on adding Explore metrics for Side Conversations. We use them for tracking the overall lifecycle of a support case from an agent productivity standpoint.

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• Jonathan Dahl
• Création 3 février 2022 18:28
• 3 votes