[VI] Julia Laars
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Aperçu des activités
Dernière activité effectuée par [VI] Julia Laars-
[VI] Julia Laars a ajouté un commentaire,
Agree, please bring back the numbers! With the numbers it was more easier to navigate through a view. AND please inform us beforehand when something change for the daily agent work!!! We need to pr...
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[VI] Julia Laars a ajouté un commentaire,
Agreed! Why is this not possible to put the Hyperlink such as in E-Mail Tickets? Can you please adjust this!
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[VI] Julia Laars a ajouté un commentaire,
+1
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[VI] Julia Laars a ajouté un commentaire,
"Can't: Be used as conditions in business rules: For example, you can't create a trigger that emails the agent assigned to the ticket when a user who is a light agent comments on it." (Understandin...
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[VI] Julia Laars a ajouté un commentaire,
Please see the improvement here and fix it somehow! Seeing the last 100 ticket updates from your ticket on the dashboard is not useful at all. This could be tickets from last week but also tickets ...
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[VI] Julia Laars a ajouté un commentaire,
Seeing the last 100 ticket updates from your ticket on the dashboard is not useful at all. This could be tickets from last week but also tickets from half a year, which you don't need at all. Agent...
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[VI] Julia Laars a créé une publication,
Date displayed on tickets - always exact date
The displayed date the agent works within a ticket should always shown the exact date and time. Or at least it should be editable how you want to shown this in your zendesk instance/account. Right ...