Rob Wickham

Hi,

I would also like to flag exactly the same issue with Dynamic Content macros. No changes have been made by my team to the body of our Dynamic Content macros, and yet now all bolded hyperlinks and lists (numbered or unnumbered) add unnecessary line breaks added once the macro renders. This is clearly not an ideal scenario for our agents, who now have to manually format these macros whenever applied.

I'd like to add that as Zendesk's Dynamic Content macros do not support Rich Text Formatting, we have had to use Markdown in order to have any hyperlinks available at all. The only current solution would be to remove bold formatting for every single hyperlink, which is extremely costly in terms of time and also lowers the visibility of the links we provide to our users.

A resolution or update to the situation would be very much appreciated here.

Thanks!