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Amanda Lewis

Adhésion le 13 août 2024

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Dernière activité le 14 févr. 2025

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Dernière activité effectuée par Amanda Lewis

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PublicationZendesk EAP - New Article Editor in Guide

The summary feature is a great addition. Here are a few suggestions to improve its usability.

 

  1. "Generate again" function. Clicking the generate button again currently lacks the ability to produce summaries that vary significantly or differ in length. It would be nice if the functionality could produce summaries that vary in character length and detail.
  2. Editing capabilities. The AI-generated summary derives most of its content from headings and subheadings. As a result, if an article has many subheadings, the summary essentially just lists them. We prefer a shorter, more concise summary for our specific use case that provides a high-level overview. Therefore, having the ability to modify the text is a valuable addition.
  3. Enhance Writing Tool + Summarize: It is great to have the option to utilize the “enhance writing” tool within the summary editor. 
  4. Summary iterations. If the provided summary is not satisfactory, users can regenerate another one. However, there is currently no option to preview previous summaries. It would be helpful to have the ability to revert to previously suggested summaries if a prior option is preferred.

Publication le 11 déc. 2024 · Amanda Lewis

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