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Adhésion le 12 oct. 2022

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WhitePages - whitepages a ajouté un commentaire,

CommentaireTicket basics

Supervisors used to be able to 1) see chats agents are having with customers without the agent knowing they're being monitored as a way to maintain accountability and rate performance and 2) jump into a chat and respond to a user if an agent needed help from a supervisor.

Are these features still available with agent workspace?

Afficher le commentaire · Publication le 20 oct. 2022 · WhitePages - whitepages

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WhitePages - whitepages a ajouté un commentaire,

CommentaireWeb Widget documentation

Hey Miranda,

Thanks for the quick response!

Yes, that's what I meant. I was testing and now have a widget in my view that's obsolete but not a huge deal.

Thanks again. 

Afficher le commentaire · Publication le 12 oct. 2022 · WhitePages - whitepages

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CommentaireWeb Widget documentation

How do you delete a messaging web widget? 

Afficher le commentaire · Publication le 12 oct. 2022 · WhitePages - whitepages

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