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Jonathan K

Adhésion le 18 févr. 2022

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Dernière activité le 28 août 2022

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Dernière activité effectuée par Jonathan K

Jonathan K a ajouté un commentaire,

CommentaireSetting up Agent Workspace

I really wish I could turn that Agent Workspace off. There are just so many elements that take away useful space on my small screen, it makes it uncomfortable to work with Zendesk.

Afficher le commentaire · Publication le 25 août 2022 · Jonathan K

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Jonathan K a ajouté un commentaire,

CommentaireTriggers and automations

HI everyone.

There doesn't appear to be information about this in the knowledgebase but is this possible to send private notes (or comments if you will) via Email? For instance when we forward or send an email to our support@[subdomain].com, it comes to Zendesk and has the email as a public note, instead we want to have it as an internal note. Can you edit the message in email somehow so Zendesk creates it as an internal note automatically? 

Thank you in advance.

Afficher le commentaire · Publication le 23 févr. 2022 · Jonathan K

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Jonathan K a ajouté un commentaire,

CommentaireSlack integration

Hi Zendesk team. 

I wonder if there is a way to activate the notifications about certain tickets for only certain channels in Slack? Ie. We use a ticket field called, say, Billing inquiries and we want Zendesk to send the notifications about tickets with that category to the channel in Slack called the Billing team. Is it possible to set that? I have checked our Zendesk account and it appears like there could be something useful under Triggers but I could not figure that out.

Looking forward to hearing from you. 

Afficher le commentaire · Publication le 18 févr. 2022 · Jonathan K

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