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Michail Rudenko

Adhésion le 16 oct. 2021

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Dernière activité le 28 déc. 2023

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Michail Rudenko a créé une publication,

Publication Q&A - Objects, workspaces, and rules

Hello, Guys!

I have a question about Zendesk Contextual Workspaces. 

Will available apps and macros change in the agent interface once we set up a new Contextual Workspace for the specific scenario?

For example, I have Contextual Workspace for damaged item refund. Once agent opened ticket with this Workspace, agent will be able to choose between damage-related macros and categories.

Please, correct me, if I understand it wrong. I read available Zendesk articles about workspaces but still need some clarifications.


Publication le 15 sept. 2021 · Michail Rudenko

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Michail Rudenko a ajouté un commentaire,

CommentaireTicket customization

Are workspaces real-time features? Will workspaces update and show selected lists of macros/apps for the specific scenarios? Or after agent set the category of ticket for example?

 

Afficher le commentaire · Publication le 14 sept. 2021 · Michail Rudenko

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