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Greg

Adhésion le 20 juil. 2022

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Dernière activité le 15 mai 2024

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Greg a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

No way we'll upgrade to Enterprise just for that.  One more annoyance like this and we'll just go somewhere else. There are other products on the market.

Afficher le commentaire · Publication le 08 févr. 2024 · Greg

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Commentaire de la communauté Feedback - Ticketing system (Support)

Matt,

we are in the same boat. Zendesk is clearly showing that they don't care.

Afficher le commentaire · Publication le 08 févr. 2024 · Greg

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Greg a ajouté un commentaire,

CommentaireTicket customization

Amisha Sharma

Zendesk clearly showed that you/they don't care. I think nobody here understands what you are doing and where you are heading. 

Afficher le commentaire · Publication le 17 oct. 2023 · Greg

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Commentaire de la communauté Feedback - Ticketing system (Support)

Zendesk is showing so much that they don't care. It's almost 3 years now.

Afficher le commentaire · Publication le 13 juil. 2023 · Greg

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Commentaire de la communauté Feedback - Ticketing system (Support)

Linked comment from Amisha Sharma - this is such a BS answer.

They forced something, and if they will make a change in a year nobody will care anymore. Some will get used to that, some will move somewhere else. Also they are saying you can opt out - but somehow for us (end last year) it was not possible.

Afficher le commentaire · Publication le 28 mars 2023 · Greg

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Commentaire de la communauté Feedback - Ticketing system (Support)

I've sent a complaint about it, and have not received any helpful answer - just few form texts saying how great new system is.

And contacting Zendesk support is a mess - it feels like they are making it more complicated to stop people to contacting them. I hate "You can reach us in your messaging widget if you still need help"

Looks like it's time to look around at another products

Afficher le commentaire · Publication le 19 août 2022 · Greg

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Commentaire de la communauté Feedback - Ticketing system (Support)

Sari Siekkinen

got an e-mail from Zendesk saying "your Zendesk account will be automatically upgraded to Agent Workspace, our primary support user interface, starting mid-August 2022" - so my understanding is that we'll not be able to turn it off at that point

Afficher le commentaire · Publication le 20 juil. 2022 · Greg

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Commentaire de la communauté Feedback - Ticketing system (Support)

@...

any updates here? We're forced by Zendesk to switch to Agent Workspace (mid August automatic switch) - and sorting change is very annoying. 

Afficher le commentaire · Publication le 20 juil. 2022 · Greg

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