Greg

1. Support
2. ...
3. Ticket customization
4. Configuring the conversation flow and composer location in tickets

Amisha Sharma Zendesk clearly showed that you/they don't care. I think nobody here understands what you are doing and where you are heading. 

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• Greg
• Création 17 octobre 2023 20:54
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Zendesk is showing so much that they don't care. It's almost 3 years now.

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• Greg
• Création 13 juillet 2023 19:31
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Linked comment from Amisha Sharma - this is such a BS answer. They forced something, and if they will make a change in a year nobody will care anymore. Some will get used to that, some will move so...

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• Greg
• Création 28 mars 2023 13:53
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

I've sent a complaint about it, and have not received any helpful answer - just few form texts saying how great new system is. And contacting Zendesk support is a mess - it feels like they are maki...

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• Greg
• Création 19 août 2022 17:18
• 4 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Sari Siekkinen got an e-mail from Zendesk saying "your Zendesk account will be automatically upgraded to Agent Workspace, our primary support user interface, starting mid-August 2022" - so my under...

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• Greg
• Création 20 juillet 2022 07:49
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Kolten Kittleson any updates here? We're forced by Zendesk to switch to Agent Workspace (mid August automatic switch) - and sorting change is very annoying. 

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• Greg
• Création 20 juillet 2022 07:11
• 3 votes