Greg Barra

Hello, our team just enabled Messaging and updated the snippet to improve the experience within our product. However, when this change was made, it seemed to break the web form used through the 'Submit a Request' button. When attempting to submit a request through the web form, it doesn't redirect the user to another page. Instead, we only observed a brief flicker and remained on the same page. No ticket was submitted.

Would these two things be related? Has anyone experienced this with a web form?