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Donna Haddigan

Adhésion le 25 août 2023

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Dernière activité le 13 févr. 2025

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Dernière activité effectuée par Donna Haddigan

Donna Haddigan a ajouté un commentaire,

CommentaireZendesk messaging

We need to be able to:

 

1) Include placeholders in messages sent via messaging trigger, and 

2) Automatically send a message to end users that haven't responded to the agent's message after 5 minutes have passed, then send another message and auto-solve the convo if there are no further end user replies after another 5 min. 

Afficher le commentaire · Publication le 04 févr. 2025 · Donna Haddigan

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Donna Haddigan a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

I'd love to see this as a feature well - 

"… we would like to present a button for the requester to inform us IF the request can be marked solved, now that they received all necessary instructions via the auto-response. ONLY if the requester clicks on the button "YES my issue is resolved" we want the ticket to go into solved status."

Afficher le commentaire · Publication le 11 nov. 2024 · Donna Haddigan

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Donna Haddigan a ajouté un commentaire,

Commentaire de la communauté Feedback - Admin Center

Agree with all of the above - We'd like to make bot performance a KPI for our content team, since they manage the info the bot pulls from; but they cannot access the bot to make the appropriate adjustments (ie. business changes that affect intents, etc.). We need to be able to add AI Bots as an option within setting up custom roles.

Afficher le commentaire · Publication le 21 oct. 2024 · Donna Haddigan

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Donna Haddigan a ajouté un commentaire,

CommentaireRouting

Can we introduce the capability to route multiple new or open+unassigned tickets from the same end user to the same agent vs. sending these to multiple? This would save us from some double work + giving conflicting resolutions. 

Afficher le commentaire · Modification le 24 avr. 2024 · Donna Haddigan

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