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Becky Evans

Adhésion le 05 juil. 2022

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Dernière activité le 03 déc. 2024

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Becky Evans a ajouté un commentaire,

CommentaireUsing help center search

Darenne No, I meant the feedback form linked by Orsolya Forster above and at the end of the other article https://support.zendesk.com/hc/en-us/articles/5641000272922-Announcing-semantic-search-in-Guide- 

 

Afficher le commentaire · Publication le 17 mai 2023 · Becky Evans

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Becky Evans a ajouté un commentaire,

CommentaireUsing help center search

Hi Darenne, Thanks, and sorry I wasn't clear. I understand that it is automatic and see that it has already been rolled out in our help center. My question is about when we see searches that don't return expected results. I see that Zendesk is requesting us to submit a feedback form each time, but that's not very practical. It would be nice if there were things our Agents could do on our end to help train the AI in real time. Cheers! 

Afficher le commentaire · Publication le 16 mai 2023 · Becky Evans

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Becky Evans a ajouté un commentaire,

CommentaireUsing help center search

Hi, this sounds like a great enhancement. Is there anything we can do to help train our own help center?

Afficher le commentaire · Publication le 15 mai 2023 · Becky Evans

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