Sophie St-L.

Hi Sean, 

Thank you for your answer. 

The grouping based on language is working, but not the way we needed. 
We would have preferred not to have to create new groups for our IVR to work properly.

It would be very useful to be able to route telephone calls according to the linguistic skills of the agents.

Regards, 

It would be very useful to be able to route calls by languages (Skill). 

We have some agents with ''English'' skill and ''French'' skill. But, the only way to route calls correctly with our phone menu is by creating groups. 

It causes problem because the agents are able to access the groups for French and English and those are not supposed to contain tickets or just to be seen by the agents. 

The skills setting is a nice idea and have a lot of potential, but is not very develop for now, unfortunately. 

Bonjour, 

À ce jour, est-il possible de séparer des tickets suite à la fusion ? Envisagez-vous de travailler sur ce problème ?

Do you have any suggestions for a spellcheck app that works well with Zendesk? 
We need a grammatical corrector in French AND English languages. 

In the previous post, I just notice that there are spellcheck apps recommendations but the language is only available in English (Grammarly for example).