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Gabrielle Rosso

Adhésion le 16 oct. 2021

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Dernière activité le 19 févr. 2025

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Dernière activité effectuée par Gabrielle Rosso

Gabrielle Rosso a ajouté un commentaire,

CommentaireService Level Agreements (SLA), macros, and CSAT

Hello, 

As some agents created personal macros but are no longer employed, how could I delete these macros?  I am an admin in the system.

Afficher le commentaire · Publication le 03 janv. 2024 · Gabrielle Rosso

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Gabrielle Rosso a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+1

Afficher le commentaire · Publication le 12 juin 2023 · Gabrielle Rosso

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Gabrielle Rosso a créé une publication,

Publication Feedback - Ticketing system (Support)

We have the opportunity to select a default value in the custom ticket fields.  However, it is not possible to do the same thing in the custom user fields.

For our organisation, GUIDE users must have different kind of accesses so that some of them can open tickets via the portal, but some other don't.  They however need to have access to GUIDE documentation so they need to have an account.

The way the system works now is that every time a new user send an email to our support address or comment an existing ticket, they are automatically added to the organisation users.  By selecting a default value, we could prevent them to have the access to open tickets directly.

Is that something planned in the future?

Many thanks, 

Publication le 09 janv. 2023 · Gabrielle Rosso

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Gabrielle Rosso a ajouté un commentaire,

CommentaireBusiness rules

Hello, 

Is there a possibility to see all the existing tags, not only the 100 most-used?

Afficher le commentaire · Publication le 21 nov. 2022 · Gabrielle Rosso

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Gabrielle Rosso a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Same here, it slows down the agents when they are working on their lists.  The notification could be moved slightly to the left, there is plenty of room to display them and they will not cover anything.

Afficher le commentaire · Publication le 25 mai 2022 · Gabrielle Rosso

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Gabrielle Rosso a créé une publication,

Publication Feedback - Ticketing system (Support)

A lot of our end-users would like to have the opportunity to download their ticket list in Excel to do their tickets follow-up.

I heard that it was possible in old Zendesk version.  Is there something planned in a near future?

Many thanks.

Publication le 01 sept. 2021 · Gabrielle Rosso

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Gabrielle Rosso a ajouté un commentaire,

CommentaireHow to get help with phone call problems in Talk

Hi there, 

I did the workaround suggested.  It seems to works in Chrome, but the issue is still there in Edge, even with the workaround...  Any idea why?

Afficher le commentaire · Publication le 24 août 2021 · Gabrielle Rosso

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Gabrielle Rosso a ajouté un commentaire,

CommentaireTicket customization

Hello, 

Is there a way to create a custom field available for agents which would be editable by admins only?  Basically, we don't want agents to be able to modify it but have the information in read only.

Afficher le commentaire · Publication le 04 août 2021 · Gabrielle Rosso

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