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Olivier Degardin

Adhésion le 16 oct. 2021

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Dernière activité le 12 juin 2023

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Dernière activité effectuée par Olivier Degardin

Olivier Degardin a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Bonjour Frédéric.

I guess you've got the same domain for the different brands.

For example, if you've got 3 languages (English, Italian, French) for the Company TOTO, I guess your 3 URLs are similar to:

  • toto.zendesk.com/hc/en-us (or support.toto.com/hc/en-us)
  • toto.zendesk.com/hc/it 
  • toto.zendesk.com/hc/fr

Then once connected to kBackup, just use the arrow linked to the field 'Languages' to watch the complete available languages and select the one you need (see attached screenshot for example if this the point you need).

Regards,

Olivier

Afficher le commentaire · Publication le 06 juin 2023 · Olivier Degardin

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Olivier Degardin a ajouté un commentaire,

Commentaire de la communauté Français Communauté

Bonjour Christelle, tout à fait d'accord avec vous pour que l'équipe Zendesk ajoute cette évolution en note interne. Espérons que ce sera entendu et appliqué à moyen terme.

Rappel de la situation actuelle : https://support.zendesk.com/hc/fr/articles/4408846501402-Understanding-and-setting-light-agent-permissions-

Cordialement,

Afficher le commentaire · Publication le 24 mars 2023 · Olivier Degardin

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Commentaire de la communauté Q&A - Tickets and email

Hi Michelle,

It must be annoying... Does it concern only one company/client?  Are all the domains declared for this company/client? Example: if your client is the company 'abcd', it's possible only the domains abcd.uk and abcd.us have been referred for England and USA. And if your user (sample: flavio.domino@abcd.it) is in Italy, the domain abcd.it has to be added inside the 'Domains' field. See attached screenshot.

Another possible cause could be an automatic 'out of office' answer from an attendee.

Another verification: Is the email address of an impacted user exactly the same everywhere, everytime, I mean for a valid ticket and a suspended one?

Good luck.

Afficher le commentaire · Modification le 06 mars 2023 · Olivier Degardin

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Olivier Degardin a ajouté un commentaire,

CommentaireSetting up and managing community

Hello. Plan Availability does not include 'Growth' following your first screenshot. Why? Is it possible to add it for Growth Suite? Following this link: https://support.zendesk.com/hc/en-us/articles/4762263171610-Announcing-Guide-legacy-reporting-upgrade-to-Explore- the impact is the comments will be no more automatically reachable without the Community tab ('Gather' not available for Growth). Thanks.

Afficher le commentaire · Publication le 18 janv. 2023 · Olivier Degardin

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Olivier Degardin a ajouté un commentaire,

CommentaireViewing and using dashboards

Hi, 3 weeks later someone from Zendesk team came back to me to inform me that the Community tab won't be visible in the dashboard if Gather isn't activated for end users... My request was simple and detailed (only a few words where I mentioned we have the Growth Suite). When I go on the new provided link https://support.zendesk.com/hc/en-us/articles/4408882689306 by your colleague, here is what I see. A solution, please... ;)

Afficher le commentaire · Publication le 18 janv. 2023 · Olivier Degardin

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Olivier Degardin a ajouté un commentaire,

CommentaireViewing and using dashboards

Hi Rob Stack, we have the Growth Suite. From your information, we should have the complete tabs: no mention that an Enterprise or Professional version is needed for the Community tab. How can we obtain/declare the Community tab? I can't see it. Please check the attached screenshot from what we have.

Following this article = modifications to be applied soon by your teams (https://support.zendesk.com/hc/en-us/articles/4762263171610-Announcing-Guide-legacy-reporting-upgrade-to-Explore-), we need this tab. Thanks.

Afficher le commentaire · Modification le 02 janv. 2023 · Olivier Degardin

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Olivier Degardin a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Katarzyna Karpinska: hi. More than 6 months ago, you, as a Zendesk Product Manager, informed us this feature is planned to be implemented this year (2022). The end of this year is in 12 days. I hope it is implemented next week maximum to respect your commitments.  Thanks to confirm us the action + the date of the deployment on production. Reminder: the original topic has been created ... early 2015. Regards,

Afficher le commentaire · Publication le 19 déc. 2022 · Olivier Degardin

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Olivier Degardin a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Hello. What is the status of this request which has the age of a teenager?  Is their a hope to see its deployment before 2025 or 2030?

Afficher le commentaire · Publication le 19 déc. 2022 · Olivier Degardin

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Olivier Degardin a ajouté un commentaire,

CommentaireSetting Guide roles and permissions

Hi. I guess guys from Zendesk team may be in position to help you before Christmas! From my understanding following your questions, here are some steps to follow:
1/ from Admin Center

https://[YOURCOMPANY].zendesk.com/admin/people/configuration/organization_fields


 

2/ from an article (Help Center) to modify/edit

 

3/ 'Visible to' - choose 'Signed-in users' or another segment?


Regs,

Afficher le commentaire · Publication le 08 déc. 2022 · Olivier Degardin

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Olivier Degardin a ajouté un commentaire,

CommentaireSetting Guide roles and permissions

Hi Steven Hampson. Please find a screenshot attached - the hidden characters in the URL have to be replaced by your own information = Company name or used name for the declaration of the domain, id.... It may help you. Regs,

Afficher le commentaire · Publication le 07 déc. 2022 · Olivier Degardin

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