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Sawako Kubo

Adhésion le 29 oct. 2021

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Dernière activité le 11 sept. 2024

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Dernière activité effectuée par Sawako Kubo

Sawako Kubo a ajouté un commentaire,

Commentaire de la communauté Q&A - AI and automation

Dane 

Since we have separated the brands of our support site by product, we are having trouble with the bot being able to search and suggest articles across the brand.

The Answer bot will be displayed on our product screens. 

We want to display the Answer bot on our product screen, so we need the Answer bot to be able to find and suggest appropriate articles from multiple brands.

 

Will the Answerbot be able to search and suggest articles from multiple brands in the future?

Afficher le commentaire · Publication le 11 sept. 2024 · Sawako Kubo

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Sawako Kubo a ajouté un commentaire,

CommentaireHow to manage the help center

Jupete Manitas 
thank you for your reply.
I'm trying to attach a csv file to one of our support pages.

I successfully uploaded the file that I wanted to attach to the page, but I don't know what to do from here….
I opened “Manage attachments” and clicked “Attached media” after selecting the file, but I couldn't attach it to the page.

Afficher le commentaire · Publication le 09 avr. 2024 · Sawako Kubo

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Sawako Kubo a ajouté un commentaire,

CommentaireSEO and help center search

Greg Katechis

Now it's working! thank you for helping me.

The problem was in other part of code. 

Afficher le commentaire · Publication le 23 mai 2023 · Sawako Kubo

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Sawako Kubo a ajouté un commentaire,

CommentaireSEO and help center search

Greg Katechis

no errors

Afficher le commentaire · Publication le 22 mai 2023 · Sawako Kubo

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Sawako Kubo a ajouté un commentaire,

CommentaireSEO and help center search

Greg Katechis

I moved the following code, but it still doesn't work.

$(document).on("click", function() {
    $(".share-label").attr("aria-selected", "false");
  });

 

Afficher le commentaire · Publication le 19 mai 2023 · Sawako Kubo

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CommentaireSEO and help center search

Greg Katechis

Thank you for checking my code!

The following code is already written right above the redirecting code. Could you see the attachment?

  $(document).on("click", function() {
    $(".share-label").attr("aria-selected", "false");
  });

Afficher le commentaire · Publication le 17 mai 2023 · Sawako Kubo

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Sawako Kubo a ajouté un commentaire,

CommentaireSEO and help center search

Hi 

This redirecting code was working just fine, but I just found out it is not working now. When I access the old page, 404 page shows up.

I added the new and old ID in the script today, but I didn't change other parts of the code. 

  

Afficher le commentaire · Modification le 16 mai 2023 · Sawako Kubo

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Sawako Kubo a ajouté un commentaire,

CommentaireHow to manage the help center

Hi, 

Do I need to edit HTML to display a download link on an article page? I've attached a pdf file on the page, but the link doesn't appear.

Afficher le commentaire · Publication le 16 mars 2023 · Sawako Kubo

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Sawako Kubo a ajouté un commentaire,

CommentaireWeb Widget documentation

Miranda Burford

Thank you for your reply. We are using Flow Builder...

We are looking forward to hearing further updates!

Afficher le commentaire · Publication le 01 juin 2022 · Sawako Kubo

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Sawako Kubo a ajouté un commentaire,

CommentaireWeb Widget documentation

Thank you Greg Katechis

I'll share the API documentation with our tech team. 

Miranda Burford

We are okay with the default icon design, but if it's possible to change the icon, we'd like to change it to our chatbot mascot. Also, we'd like to change the bot icon which shows up in the widget window.

Afficher le commentaire · Modification le 26 mai 2022 · Sawako Kubo

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