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Hemalatha

Adhésion le 15 oct. 2024

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Dernière activité le 15 oct. 2024

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Hemalatha a ajouté un commentaire,

CommentaireTicket automation and collaboration

Stop the creation of Enduser profiles automatically when using Side Conversion.



We have the option to notify users via Side Conversation of the ticket status even if they do not have access to Zendesk. However, if I use this feature and send an email to someone who isn't a Zendesk user, their name and email address will be set to a Zendesk Enduser profile and tagged as "created for side conversation."Therefore, I generally need to only send notification messages to outside Zendesk users; we don't want this behavior.

Afficher le commentaire · Publication le 15 oct. 2024 · Hemalatha

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Hemalatha a créé une publication,

Publication Feedback - Admin Center

We have the option to notify users via Side Conversation of the ticket status even if they do not have access to Zendesk. However, if I use this feature and send an email to someone who isn't a Zendesk user, their name and email address will be set to a Zendesk Enduser profile and tagged as "created for side conversation". Therefore, I generally need to only send notification messages to outside Zendesk users; we don't want this behavior. Please help to fix it.

Publication le 15 oct. 2024 · Hemalatha

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