James

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Create a Step in Flow Builder that Notifies User all Agents are Busy During Open Hours

Pretty much the same!  Hopefully they will see this.

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• James
• Création 7 juin 2023 17:40
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Create a Step in Flow Builder that Notifies User all Agents are Busy During Open Hours

Mira Yes! We 100% want this. I am shocked it's not an option for messaging. It seems to be an option for Chat but we don't want to use chat anymore. It's called "Chat Rescuer" but won't work for me...

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• James
• Création 7 juin 2023 14:33
• 1 vote

1. Bots and automation
2. Bots and automation advice and troubleshooting
3. How do I create a condition in the bot builder to check when no agents are available?

Jupete Manitas The problem arises if it's during normal business hours and our agents don't want to accept the message, it disappears for them after 10 minutes but for the web visitor they would st...

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• James
• Création 23 mai 2023 17:50
• 0 vote

1. Bots and automation
2. Bots and automation advice and troubleshooting
3. How do I create a condition in the bot builder to check when no agents are available?

So we need to hire a developer to address a very simple issue?! A person asking for an agent shouldn't have to end up sitting there waiting indefinitely to be told they can't be served right now an...

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• James
• Création 10 mai 2023 19:08
• 1 vote

1. Talk
2. ...
3. Call routing, greetings, IVR, and recordings
4. Why are some transferred calls left waiting indefinitely?

This is ridiculous. It must go directly to voicemail if the system detects everyone in away or offline status. I still don't understand. If agents do a warm transfer and see no one is there, what d...

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• James
• Création 5 décembre 2022 15:59
• 0 vote