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Daniela Healy

Adhésion le 08 juin 2022

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Dernière activité le 23 août 2022

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Dernière activité effectuée par Daniela Healy

Daniela Healy a ajouté un commentaire,

CommentaireRouting

Is it possible to create different rules that target different brands? (We don't want agent cross over between the tickets we route)

 

 

Afficher le commentaire · Publication le 23 août 2022 · Daniela Healy

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Daniela Healy a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk APIs

Not really, I want it to be grouped for the Customer. We are testing on the customer side, and it looks like one continuous conversation. (That screenshot is from my view as a zendesk customer when I asked for help, so I would like our customers to have the same view). 

Afficher le commentaire · Publication le 19 juin 2022 · Daniela Healy

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Daniela Healy a créé une publication,

Publication Developer - Zendesk APIs

We are setting up Messaging in one of our brands, and we want it to show the past conversations between the end-user and our support like they are seen below (Taken out of my own Chats with Zendesk Support).  As of now, they just show on the Client's end as one continuous conversation.

What setting are we missing in order to get it set up? 

Publication le 15 juin 2022 · Daniela Healy

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Daniela Healy a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk APIs

Thank you so much, I thought that was it, but I wasn't sure. 

Afficher le commentaire · Publication le 09 juin 2022 · Daniela Healy

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Daniela Healy a créé une publication,

Publication Developer - Zendesk APIs

I am working with my team, and I hit a bit of a wall here: In regards to this article:  https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/enabling_auth_visitors/?_ga=2.251889673.1601553504.1654182773-287442560.1607637413#creating-a-jwt-token 

We're good until we hit the "Generating JWT token"

It says we need 

  • alg: (required) 
  • typ: (required)
  • kid: (required) 

"kid" Is not the Secret Key, but where would we get that one? 

Publication le 08 juin 2022 · Daniela Healy

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