Daniel Elizalde
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Activité récente par Daniel Elizalde-
Salto is a great alternative, you need a budget for this. Another alternative is to use the premium sandbox addon.
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I have a similar issue although I managed to route tickets correctly to a department and based on skills. However, any other agent out of this department can take the chat and maintain a conversati...
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Yes, far from definitive. I can count the total licenses with the filters: In another account I manage, we have quite a few roles, so I filtered by non-paying licences: Still, I agree with yo...
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Hi Brian Noble, In the Team members page you can see the roles for each user. You can also use the Filter and select the roles you want to count And I agree with you that a link from the "seats...
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Hi Annelisa Brown, I managed to find a short workaround to assign the default outbound call line to an agent. I had the same issue in Enterprise where two agents had different default numbers. I n...
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Hi, In Messaging, how do you clean up the conversation from a user in the chatbox, so when the user comes back will see the chatbox empty? Or at least the user can see the conversations grouped, ju...