Daniel Elizalde
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Dernière activité
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Votes16
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Aperçu des activités
Dernière activité effectuée par Daniel Elizalde-
Daniel Elizalde a ajouté un commentaire,
Salto is a great alternative, you need a budget for this. Another alternative is to use the premium sandbox addon.
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Daniel Elizalde a ajouté un commentaire,
I have a similar issue although I managed to route tickets correctly to a department and based on skills. However, any other agent out of this department can take the chat and maintain a conversati...
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Daniel Elizalde a ajouté un commentaire,
Yes, far from definitive. I can count the total licenses with the filters: In another account I manage, we have quite a few roles, so I filtered by non-paying licences: Still, I agree with yo...
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Daniel Elizalde a ajouté un commentaire,
Hi Brian Noble, In the Team members page you can see the roles for each user. You can also use the Filter and select the roles you want to count And I agree with you that a link from the "seats...
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Daniel Elizalde a ajouté un commentaire,
Hi Annelisa Brown, I managed to find a short workaround to assign the default outbound call line to an agent. I had the same issue in Enterprise where two agents had different default numbers. I n...
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Daniel Elizalde a ajouté un commentaire,
Hi, In Messaging, how do you clean up the conversation from a user in the chatbox, so when the user comes back will see the chatbox empty? Or at least the user can see the conversations grouped, ju...