Jeff Stephenson

1. Communauté
2. Feedback - Ticketing System (Support)
3. banned words list

I'm checking in on the progress of this as well. This is much needed. 

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• Jeff Stephenson
• Création 17 novembre 2022 14:56
• 1 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Managing content blocks in articles

We have over 200 different brands. How do I update a content block across these different brands so I do not need to manually publish each brand's specific article manually?

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• Jeff Stephenson
• Création 15 novembre 2022 00:21
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Additional Bulk Article - "Publish in section"

I'm not sure why this feature is not the norm. We have multi-branded accounts and this is very time consuming to change article sections one by one. 

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• Jeff Stephenson
• Modifié 2 novembre 2022 14:40
• 1 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. "Visible to" no longer defaults to "Everyone"

Is there a way to bulk change the visibility settings of articles? The "Visible Setting" is not even a choice to add a column when looking at the list of articles, which means I need to click into ...

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• Jeff Stephenson
• Création 20 octobre 2022 18:38
• 1 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and inserting reusable information with content blocks

Any news on inserting images into content blocks?

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• Jeff Stephenson
• Création 20 octobre 2022 14:48
• 0 vote

1. Apps and integrations
2. ...
3. Shopify integration
4. Setting up the Shopify integration for Support and Chat

We have over 48 different Shopify stores/brands. For some reason the app widgets on the side do not load or take forever to pull the customer information. Is there something we need to configure fo...

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• Jeff Stephenson
• Création 18 octobre 2022 18:51
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Views limitation

Any update on this? We have over 200 different brands and this filter limitation is not cutting it.  Thanks. 

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• Jeff Stephenson
• Création 12 octobre 2022 14:25
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

I had a logic issue with some tags that I need to fix/remove on closed tickets using automations. Please advise when this ability will be in place. Would like an update on this request so I can inf...

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• Jeff Stephenson
• Modifié 31 août 2022 13:58
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Zendesk View - Tickets Per Page

Yes. I agree that this is a necessary request as well. Has there been any feedback/confirmation from the Zendesk team to confirm if this functionality currently exists or is in progress? 

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• Jeff Stephenson
• Création 19 juillet 2022 20:35
• 1 vote

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. How do I filter my views by ticket subject?

I'm chiming in as well we need to be able to create filters by subject! It's silly to even ask for this. 

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• Jeff Stephenson
• Création 7 juillet 2022 13:34
• 3 votes