Andrew Chu
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Activité récente par Andrew Chu-
Hi, May I know if any updates related to this issue? My organization is also having the same behavior
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we are facing the same issue and if Zendesk does not fix this soon it's a huge loss for them
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Thanks David Brown for raising this post - in my group, we notice the same trend too that a huge spike of negative ratings in our CSAT with no reasons provided. Also when we reach back to our custo...
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@Gavin can you show me how you put the language detection into the trigger?
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It's a very good additional feature for ZD to stand out. In fact I hope ZD can develop to become a Window App
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Hi Dan Ross Thanks for your quick reply and looking into my question but what I meant is that are we able to put this language-detecting feature into one of the conditions for any rules to be creat...
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Hi Zendesk team, I have a question regarding given suggestions to "Using a requester's language in your business rules" , which I understand that all suggestions given are solely based on the condi...
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Hi team, I'm wanting to know if we can use this language-detecting feature to help in sorting out tickets using view, trigger, automations, etc.? Like if ZD detects ticket's language to be Japanese...
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Hi team, Do we have any options to export/view a full list every tag currently existing in Zendesk support? In Admin Center you only see the top 100 tags and they all cluster together in a pretty d...
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Hi Zendesk, Regarding the below answer for impacts on tickets, can you please clarify if this will apply to the historical/closed tickets of the merging user or not? We came across a situation wher...