Andrew Chu

1. Support
2. ...
3. Ticket management
4. Designing your ticket forms for a better agent and end user experience

"When using multiple ticket forms, the ticket form that was used to submit the request is displayed in the ticket forms drop-down in the ticket interface." Hi team, Needing your help to confirm if ...

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• Andrew Chu
• Création 24 décembre 2021 04:41
• 0 vote

1. Talk
2. ...
3. Setting up Talk
4. Standardizing your outbound caller ID

We want that when our customers receiving our calls, it shows as an Unknown number instead of the number. How do we do that? Basically a follow up to PAUL STRAUSS 's question 9 months ago

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• Andrew Chu
• Création 9 décembre 2021 07:38
• 2 votes

1. Talk
2. ...
3. Reporting for Talk
4. Zendesk Talk dashboard metrics reference

one question - does total online/time available include time agents being on Away status? Or only Online?

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• Andrew Chu
• Création 8 décembre 2021 14:22
• 0 vote

1. Explore
2. ...
3. Creating dashboards
4. Working with dashboard tabs

Hi Rob/ Zendesk team, I have questions on Tabs in Explore Dashboard: - Are data/filters on different tabs linked together, or separated? meaning on 2 different tabs we have a similar filter, if I s...

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• Andrew Chu
• Création 6 décembre 2021 08:48
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. More Filtering Functions on Talk Dashboard

Hi Martin, Thanks. I managed to find the Explore Dashboard (Zendesk Talk) and found it useful however there are some limitations that one can't see more than one group at the same time Can you push...

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• Andrew Chu
• Création 17 novembre 2021 14:32
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. "Some Talk Features aren't available right now. You can still make and receive calls"

Hi Josh, Any chances Zendesk will fix this permanently? I think this happens from time to time, not really have a big impact as it's easy to fix but it's nice to have the error disabled for good

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• Andrew Chu
• Création 17 novembre 2021 03:52
• 0 vote

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Creating a schedule with operating hours

Thanks Diosa for your comment. I get it now.

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• Andrew Chu
• Création 12 novembre 2021 04:12
• 0 vote

1. Talk
2. ...
3. Managing Talk
4. Zendesk Talk call recording FAQ

Hi Aubree, Thanks for looking it up to me. I tried clicking on the link provided but seems like it's expired or something. Should we create a new thread now? https://z1legacy.zendesk.com/hc/en-us/c...

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• Andrew Chu
• Création 9 novembre 2021 04:19
• 0 vote

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Creating a schedule with operating hours

Quick question on this feature: Can you confirm the purpose of having department schedules setting up? To prevent agents from turning on chat outside or scheduled hours, or to prevent chat request ...

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• Andrew Chu
• Création 9 novembre 2021 03:41
• 0 vote

1. Guide
2. ...
3. End-user guide for Help Center
4. Submitting and tracking requests in the help center Customer Portal

Thanks Joe that's helpful!

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• Andrew Chu
• Création 8 novembre 2021 13:00
• 0 vote