Andrew Chu
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Activité récente par Andrew Chu-
Upvoted it, looking for basically the same thing
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Thanks @..., by saying "visitor session has completed", that means the visitor has to close his/her Zendesk tab with the chat window, correct? Or simply an "End chat" from agent/visitor would do? W...
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Hi I have a question on when the completed chat should appear in the History page. We have chats that are already completed and requesters have already left the chat, however in the history list th...
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Is there an update on this?
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I have a question related to "Calculating how long tickets sit with a support group" - I have tried the formula and it works for a single group, but now I want to calculate for more than one group,...
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Hi team, In relation to this post, I'd like to give feedback to the below Article "How can I troubleshoot Talk issues: I just feel this article is mainly pointing the cause towards the Internet con...
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I have an idea that if you can include some requirements from the caller’s end (which is our customers), if possible? I have this idea as I believe sometimes the calls are dropped because of the cu...
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Hi Dave, thanks for confirming. Does this apply to also situations where end users switching between tabs? Ie having 2 Chrome tabs open, one having web widget on call, the other one their Gmail pag...
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Hi Zendesk team, We're having kinda same issue described by the OP - can you confirm that by saying "navigate away from the current page", that means end users while on the Guide page with web widg...
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hi all please let me know what's the default offering time of callback request? Is it the same as the call offering time limit placed to line number?