Andrew Chu

1. Communauté
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

A follow up on this topic On comment from @... above, can you share if Tymeshift is offering a solution to the question posted by OP? "I'm looking for the ability to report(s) to track my individua...

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• Andrew Chu
• Création 26 août 2021 06:03
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. More Filtering Functions on Talk Dashboard

Any follow up on this item?

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• Andrew Chu
• Création 26 août 2021 05:54
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Voice to Record Through Hold

Hi Dan not sure if you can share the name of the 3rd party app you're using to record screen capture? My team is looking for the same thing too

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• Andrew Chu
• Création 26 août 2021 05:35
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Options to remove Decline call button & keep the call to be in queue

Hi Martin, Thank for the revert. Your explanation is correct, if there are other agents then I think we're good. However the issue comes when we have just 1 agent available for the language. We als...

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• Andrew Chu
• Création 18 août 2021 11:42
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

Wanna follow up on this

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• Andrew Chu
• Création 16 août 2021 08:39
• 1 vote

1. Talk
2. ...
3. How to report on Talk and Text
4. When is the Average wait time message triggered in Talk?

Hi Zendesk team/ Shannon, I saw the discussion earlier about creating Average wait times metric per group. May I know as of know has it been available? I checked the current wordings in this articl...

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• Andrew Chu
• Création 23 juillet 2021 14:24
• 0 vote

1. Agent guide
2. Additional ticket channels
3. Making outbound calls

Hi Zendesk team, Is there a way to select from the list of phone numbers to call from one or two numbers as default numbers? Let's say if we purchase 20 something toll-free numbers and then enable ...

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• Andrew Chu
• Création 7 juillet 2021 06:57
• 0 vote

1. Talk
2. ...
3. Managing Talk
4. Routing incoming calls with IVR

Thanks so much for your reply. I'm clear on this and now having 2 other questions that need your advice: Are there any other type of triggers that we can set up for a routing beside choosing a ke...

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• Andrew Chu
• Création 25 juin 2021 02:24
• 1 vote

1. Agent guide
2. Ticket management
3. Creating views to manage ticket workflow

Hi Zendesk team, Please help asap with this problem here. I don't seem to find any ways to have the newly created views moved to be displayed on the list of available views. I can only see the new ...

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• Andrew Chu
• Création 21 juin 2021 08:49
• 2 votes

1. Talk
2. ...
3. Managing Talk
4. Routing incoming calls with IVR

Hi guys hope you can help out on my question: In my IVR sub-menu, I configured a routing that if customers press 1 they would be routed to an external number. Currently my business requires that 2 ...

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• Andrew Chu
• Création 17 juin 2021 07:59
• 2 votes