Andrew Chu
-
Activité totale163
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes49
-
Abonnements58
Commentaires
Activité récente par Andrew Chu-
please confirm if this feature only applies to manual updates of tag field or automated tag updates by trigger/macro/check-box, drop-down field updates
-
Hi team, With the new schedule for Talk Network requirement please confirm if there is still a need to re-do the same Twilio test now. We did the test back in August and received 100% pass result.
-
I'm having similar issues with creating and saving alerts like what was described earlier in Denise's comment on July 18. Please check and revert back asap
-
Really appreciate if Zendesk can keep the bookmark feature and bring it onto the new Dashboard building experience
-
Do we have a reporting functionality that can show when a tag is added into the ticket? Like the timestamp and updater/submitter details.
-
Wanna put a question here - can you advise how often this has to be done? Weekly? Daily? Or supposedly only when agents having issues with Zendesk?
-
Upvoted it, looking for basically the same thing
-
Thanks @..., by saying "visitor session has completed", that means the visitor has to close his/her Zendesk tab with the chat window, correct? Or simply an "End chat" from agent/visitor would do? W...
-
Hi I have a question on when the completed chat should appear in the History page. We have chats that are already completed and requesters have already left the chat, however in the history list th...
-
Is there an update on this?