Andrew Chu

1. Communauté
2. Feedback - Voice (Talk)

Hi team, I want to have a way that we can configure Zendesk to NOT disconnect the calls by itself during our hours of operations. The event of incoming call being disconnected is not happening ofte...

• Andrew Chu
• Création 16 août 2021 09:12
• 3 abonnés
• 3 commentaires
• 2 votes

1. Communauté
2. Feedback - Help Center (Guide)

Hi team, Not sure if anyone has raised it before - we see there's an area where the collapsible features can be improved. Currently whenever a collapsible option appears as suggestion - if users cl...

• Andrew Chu
• Création 5 juillet 2022 02:57
• 2 abonnés
• 1 commentaire
• 1 vote

1. Communauté
2. Feedback - Voice (Talk)

As suggested by Premier Support team I would like to post my feedback and suggestion below for a new analysis tool to track Zendesk Talk issues and some further guidelines for Talks. Basically I’m ...

• Andrew Chu
• Création 20 juin 2022 12:41
• 5 abonnés
• 4 commentaires
• 1 vote

1. Communauté
2. Feedback - Voice (Talk)

Hi team, Can you also please re-configure Live Calls so that it also shows incoming calls not yet accepted by agent? Every other field can be the same.

• Andrew Chu
• Création 16 août 2021 08:16
• 2 abonnés
• 2 commentaires
• 1 vote

1. Communauté
2. Feedback - Voice (Talk)

Hi team, Appreciate your support to extend the current Talk Dashboard filtering function extended to the Group. I want to know if we can enable a “Select group” functions for Talk Dashboard? That's...

• Andrew Chu
• Création 16 août 2021 08:05
• 2 abonnés
• 3 commentaires
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Hi, Per advised from Premier support team, I would like to seek your attention in helping update the Secure Download feature in tickets to make attachments more visible from end-users site and not ...

• Andrew Chu
• Création 30 juin 2022 06:02
• 1 abonné
• 0 commentaire
• 0 vote