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Milan Wack

Adhésion le 16 oct. 2021

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Dernière activité le 19 oct. 2024

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Milan Wack a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Sorry, but—this is ridiculous. 

How shall a company improve their quality of content if there is no measurable effect on KPIs? 

You really need to add a “reset” function by default; that is really a minimum maintenance requirement for every knowledge management department.
 

It would be fine as well to offer an API/code option, but “no way” is, in my opinion, no option.

Please fix that.

EDIT: Saw the mention of the API option, but a simple additional function would be important. 

Afficher le commentaire · Modification le 05 sept. 2024 · Milan Wack

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Milan Wack a ajouté un commentaire,

CommentaireUsing the knowledge base in Help Center

Hi! I am searching for an option to create different filters. I really miss an option like „last edit > 6 month“ as well as „and/or“ criteria like „most recently viewed / top 10%“ etc. 

that would allow much more and better KB workflows for maintaining the quality and content without any kind of additional task assignments. Is there any way to create such filters?


BR

Afficher le commentaire · Modification le 30 août 2024 · Milan Wack

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Milan Wack a ajouté un commentaire,

CommentaireUsing help center search

Same here – I'm having the same issue. Please repair ASAP - thx!

Afficher le commentaire · Publication le 15 juin 2023 · Milan Wack

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Milan Wack a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Afficher le commentaire · Publication le 15 nov. 2021 · Milan Wack

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Milan Wack a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Kristina Tibbitts
In our case, it is up and running again. (Maybe give it a new try :-) ) 

Afficher le commentaire · Publication le 12 nov. 2021 · Milan Wack

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Milan Wack a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Holden Hewett Thanks for the advice - that's a solution. 

Afficher le commentaire · Publication le 01 nov. 2021 · Milan Wack

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Milan Wack a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Hi!

There seems to be a bug. I'm no longer able to link headings within one article - which is necessary for the structure of my articles. Can you please investigate here or tell me - what I'm doing wrong? (It worked well until cw 42/2021.)
Thx! 

Afficher le commentaire · Publication le 27 oct. 2021 · Milan Wack

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