Kara Glover
-
Activité totale5
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes0
-
Abonnements2
Aperçu des activités
Dernière activité effectuée par Kara Glover-
Kara Glover a ajouté un commentaire,
Hi Widson, Thank you for responding so quickly. My previous experience, using other platforms, with auto pause and resume for call recording has been triggered by the customer or agent verbalising...
-
Kara Glover a ajouté un commentaire,
We'd also really like to be able to warm transfer where the customer is consulted too, eg. Introduce the customer to the internal/external number, then return to the customer to let them know that ...
-
Kara Glover a créé une publication,
Auto Pause and Resume Call Recordings Feature
Non planifiéeWe're keen to see an enhanced feature for Zendesk Talk that auto pauses and resumes call recording for PCI. Manual pause and resume is open to Agent error and increases handling time, plus adds unn...