Elizabeth Churchill

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  • knowledge base sections


    Hi, I'm using Zendesk Professional. We are in the process of changing products and want to develop new sections and articles before rollout. I know I can create draft articles in existing sections ...

  • Knowledge base labels

    Hi, Is there a way to view all the labels that I am currently using in the knowledge base? I want to clean them up but it would be nice to see what ones are currently being used. I did try to filte...

  • Time a call is on hold

    How do I determine the amount of time a voice call is placed on hold? Often agents place a call on hold while they look up information.