Recherches récentes
Pas de recherche récente

Tendai Rioga
Adhésion le 08 mars 2022
·
Dernière activité le 20 févr. 2024
Suivis
0
Abonnés
0
Activité totale
169
Votes
0
Abonnements
160
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Tendai Rioga
Tendai Rioga a créé une publication,
We are using the Chatbot to deflect simple questions that agents tend to ask such as FAQ and reset instructions but if a issue is ever more we have set it to transfer to agent but when that is done all fields ( default and custom) they all populate one by one is there a way when that happens we just show all fields to be filled in ?
Publication le 31 oct. 2023 · Tendai Rioga
1
Abonné
2
Votes
1
Commentaire
Tendai Rioga a ajouté un commentaire,
This would be very beneficial.
Afficher le commentaire · Publication le 08 mai 2023 · Tendai Rioga
0
Abonnés
0
Votes
0
Commentaire
Tendai Rioga a créé une publication,
Is there a way for the Zendesk Answer bot to track free text that is submitted when a issue is not resolved ?
Publication le 05 janv. 2023 · Tendai Rioga
5
Abonnés
12
Votes
6
Commentaires
Tendai Rioga a ajouté un commentaire,
This seems to still not be working on my end could l get a more detailed way to set this up?
Afficher le commentaire · Publication le 18 oct. 2022 · Tendai Rioga
0
Abonnés
0
Votes
0
Commentaire
Tendai Rioga a ajouté un commentaire,
Could l be provided with a formula that we can get timestamps on tickets when they are escalated from team to team when a ticket is handed off as well as the time an agent would have held the ticket?
Afficher le commentaire · Publication le 09 sept. 2022 · Tendai Rioga
0
Abonnés
0
Votes
0
Commentaire
Tendai Rioga a ajouté un commentaire,
Is there a way to create a report that can get timestamps on tickets when they are escalated from team to team ?
Afficher le commentaire · Modification le 09 sept. 2022 · Tendai Rioga
0
Abonnés
0
Votes
0
Commentaire
Tendai Rioga a ajouté un commentaire,
Are tags created via webhook as well?
Afficher le commentaire · Publication le 12 août 2022 · Tendai Rioga
0
Abonnés
0
Votes
0
Commentaire
Tendai Rioga a ajouté un commentaire,
I would like to be able to add an optional field where they can enter the link to my form for customers to add. Is there a way to do this?
Afficher le commentaire · Publication le 04 août 2022 · Tendai Rioga
0
Abonnés
0
Votes
0
Commentaire
Tendai Rioga a ajouté un commentaire,
In Zendesk Professional Suite Plan there is a total of 100 agents 100 light agents and then 100 contributors seats?
Afficher le commentaire · Publication le 27 juin 2022 · Tendai Rioga
0
Abonnés
0
Votes
0
Commentaire