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Tendai Rioga

Adhésion le 08 mars 2022

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Dernière activité le 20 févr. 2024

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Dernière activité effectuée par Tendai Rioga

Tendai Rioga a créé une publication,

Publication Q&A - AI and automation

We are using the Chatbot to deflect simple questions that agents tend to ask such as FAQ and reset instructions but if a issue is ever more we have set it to transfer to agent but when that is done all fields ( default and custom) they all populate one by one is there a way when that happens we just show all fields to be filled in ?

Publication le 31 oct. 2023 · Tendai Rioga

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Tendai Rioga a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

This would be very beneficial.

Afficher le commentaire · Publication le 08 mai 2023 · Tendai Rioga

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Tendai Rioga a créé une publication,

Publication Q&A - Reporting and analytics

Is there a way for the Zendesk Answer bot to track free text that is submitted when a issue is not resolved ? 

Publication le 05 janv. 2023 · Tendai Rioga

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Tendai Rioga a ajouté un commentaire,

CommentaireUsing AI agents for email and web form

This seems to still not be working on my end could l get a more detailed way to set this up?

 

Afficher le commentaire · Publication le 18 oct. 2022 · Tendai Rioga

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Tendai Rioga a ajouté un commentaire,

CommentaireWriting formulas

Could l be provided with a formula that we can get timestamps on tickets when they are escalated from team to team when a ticket is handed off as well as the time an agent would have held the ticket?

Afficher le commentaire · Publication le 09 sept. 2022 · Tendai Rioga

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CommentaireMeasuring success

Is there a way to create a report that can get timestamps on tickets when they are escalated from team to team ? 

Afficher le commentaire · Modification le 09 sept. 2022 · Tendai Rioga

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Tendai Rioga a ajouté un commentaire,

CommentaireBusiness rules

Are tags created via webhook as well?

Afficher le commentaire · Publication le 12 août 2022 · Tendai Rioga

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Tendai Rioga a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

I would like to be able to add an optional field where they can enter the link to my form for customers to add. Is there a way to do this?

 

Afficher le commentaire · Publication le 04 août 2022 · Tendai Rioga

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CommentaireTeam members and groups

In Zendesk Professional Suite Plan there is a total of 100 agents 100 light agents and then 100 contributors seats?

Afficher le commentaire · Publication le 27 juin 2022 · Tendai Rioga

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