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Russell Da Silva
Adhésion le 22 oct. 2021
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Dernière activité le 01 août 2022
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Dernière activité effectuée par Russell Da Silva
Russell Da Silva a ajouté un commentaire,
Hi
I am trying to figure out what the difference is between INBOUND CALLS and REGULAR INBOUND CALLS.
Statistically, I get quite different results. Any advice would be appreciated. The definitions I found are unclear to me. Thank you!!!
Afficher le commentaire · Publication le 01 août 2022 · Russell Da Silva
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Russell Da Silva a ajouté un commentaire,
Thank you so much Dane Adriano
Afficher le commentaire · Publication le 03 févr. 2022 · Russell Da Silva
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Russell Da Silva a créé une publication,
Hi
I am trying to figure out how to work some trigger functionality by brand...so here goes:
Problem :
- We have 2 BRANDS
- A user visits our Help Center in Brand A and this logs a ticket in Support as Brand A
- When a user however goes to Brand B in chat the ticket is still logged under Brand A (brand A being our default brand).
What I have done:
I have tagged the Brand B ticket in Chat
I have set up a trigger in Support to try and change the Brand (and some forms I have) to Brand B
I hope this makes sense and would be grateful for any help.
Thank you!
Publication le 02 févr. 2022 · Russell Da Silva
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