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Edwards, Taylor

Adhésion le 11 nov. 2021

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Dernière activité le 05 janv. 2022

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Edwards, Taylor a ajouté un commentaire,

CommentaireBuilding reports

Gotcha. 

The D_Count(Assignees) seems to work for me with Assignee Email on rows, filtering to Assignee Role = Agent.  It lists a 1 for those still active, and a 0 for those who are no longer with the company.  Of course that doesn't get me all the way to where I want to go, so I've got to filter out agents that have a license in our instance that are in a different section of the company.


Hopefully they fix the Agent formula soon.

Afficher le commentaire · Modification le 05 janv. 2022 · Edwards, Taylor

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Edwards, Taylor a ajouté un commentaire,

CommentaireBuilding reports

CJ,

What may work for you is a D_COUNT of Assignee as a metric with Assignee Name or Assignee Email in the rows section.  And then filter that on Assignee Role = Agent.

Afficher le commentaire · Publication le 04 janv. 2022 · Edwards, Taylor

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Edwards, Taylor a ajouté un commentaire,

CommentaireBuilding reports

Could you please update this article with the following metrics:


Number of New Tickets

  1. This month vs. last month (MTD vs. LMTD)
  2. This month vs. same month last year (MTD vs. LYMTD)

Number of Solved Tickets

  1. This month vs. last month (MTD vs. LMTD)
  2. This month vs. same month last year (MTD vs. LYMTD)

Created Tickets vs. Solved Tickets variance on:

  • all the normal date ranges: a single date, last week, last month, etc.

Afficher le commentaire · Publication le 11 nov. 2021 · Edwards, Taylor

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