Recherches récentes
Pas de recherche récente

Edwards, Taylor
Adhésion le 11 nov. 2021
·
Dernière activité le 05 janv. 2022
Suivis
0
Abonnés
0
Activité totale
4
Votes
0
Abonnement
1
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Edwards, Taylor
Edwards, Taylor a ajouté un commentaire,
Gotcha.
The D_Count(Assignees) seems to work for me with Assignee Email on rows, filtering to Assignee Role = Agent. It lists a 1 for those still active, and a 0 for those who are no longer with the company. Of course that doesn't get me all the way to where I want to go, so I've got to filter out agents that have a license in our instance that are in a different section of the company.
Hopefully they fix the Agent formula soon.
Afficher le commentaire · Modification le 05 janv. 2022 · Edwards, Taylor
0
Abonnés
0
Votes
0
Commentaire
Edwards, Taylor a ajouté un commentaire,
CJ,
What may work for you is a D_COUNT of Assignee as a metric with Assignee Name or Assignee Email in the rows section. And then filter that on Assignee Role = Agent.
Afficher le commentaire · Publication le 04 janv. 2022 · Edwards, Taylor
0
Abonnés
0
Votes
0
Commentaire
Edwards, Taylor a ajouté un commentaire,
Could you please update this article with the following metrics:
Number of New Tickets
- This month vs. last month (MTD vs. LMTD)
- This month vs. same month last year (MTD vs. LYMTD)
Number of Solved Tickets
- This month vs. last month (MTD vs. LMTD)
- This month vs. same month last year (MTD vs. LYMTD)
Created Tickets vs. Solved Tickets variance on:
- all the normal date ranges: a single date, last week, last month, etc.
Afficher le commentaire · Publication le 11 nov. 2021 · Edwards, Taylor
0
Abonnés
1
vote
0
Commentaire