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Karina C (Persona)
Adhésion le 13 oct. 2022
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Dernière activité le 06 juil. 2023
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Dernière activité effectuée par Karina C (Persona)
Karina C (Persona) a ajouté un commentaire,
Was there a resolve on this? We are running into same. We would like the customer to fill out form like previous chat product and move them immediately to form to connect them with an agent.
Afficher le commentaire · Publication le 24 mai 2023 · Karina C (Persona)
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Karina C (Persona) a ajouté un commentaire,
I agree with Joshua. I have upvoted your comment. I think this feature would help to keep eye on our agents. If we cannot see their macros until they are sent to a customer, that is an issue.
Afficher le commentaire · Publication le 28 mars 2023 · Karina C (Persona)
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Karina C (Persona) a ajouté un commentaire,
I agree Maddie F. I am not sure how this isn't an admin feature already. Sure we can find out after the fact in ticket reviews but it would be highly beneficial to be able to review agent macros with them.
Afficher le commentaire · Publication le 28 nov. 2022 · Karina C (Persona)
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Karina C (Persona) a ajouté un commentaire,
Hey Zendesk. Knock knock. Any comments or updates?
I second third and fourth the request for this feature.
Afficher le commentaire · Publication le 13 oct. 2022 · Karina C (Persona)
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