Karina C (Persona)

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Avoid answer bot messages being sent to customers in Flowbuilder

Was there a resolve on this? We are running into same. We would like the customer to fill out form like previous chat product and move them immediately to form to connect them with an agent.  

• Afficher le commentaire
• Karina C (Persona)
• Création 24 mai 2023 21:50
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow admins to view agent macros

I agree with Joshua. I have upvoted your comment. I think this feature would help to keep eye on our agents. If we cannot see their macros until they are sent to a customer, that is an issue.

• Afficher le commentaire
• Karina C (Persona)
• Création 28 mars 2023 15:45
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow admins to view agent macros

I agree Maddie F. I am not sure how this isn't an admin feature already. Sure we can find out after the fact in ticket reviews but it would be highly beneficial to be able to review agent macros wi...

• Afficher le commentaire
• Karina C (Persona)
• Création 28 novembre 2022 22:42
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow admins to view agent macros

Hey Zendesk. Knock knock. Any comments or updates? I second third and fourth the request for this feature.

• Afficher le commentaire
• Karina C (Persona)
• Création 13 octobre 2022 18:23
• 3 votes