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Alicia Schaefer's Avatar

Alicia Schaefer

Adhésion le 16 oct. 2021

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Dernière activité le 20 févr. 2024

Manager, Community Support at NetGalley & BookishFirst. Zendesk user since 2017

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Dernière activité effectuée par Alicia Schaefer

Alicia Schaefer a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Another +1 from me! 

We were very much looking forward to using the bot and flow builder on our 4 sites but found that between the translations not being good and the English text in some spots that won't auto-translate at all, we had to turn it off on all 3 of our non-English sites. 

Afficher le commentaire · Publication le 23 janv. 2023 · Alicia Schaefer

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Alicia Schaefer a ajouté un commentaire,

CommentaireUsing AI agents for messaging

Seconding Shayan's suggestion! We desperately need either multiple bots per brand so that each of our translated sites can also use the bot, or we need the ability to use dynamic content in the flow builder. We have 3 translated versions of our English site and as of now, we can only use the bot on our English site since the German, French, and Japanese translations are not at all correct. Especially since parts of the flow builder still display in English (which makes no sense to me!?) I've seen it mentioned and asked quite a few times - but is this something that is possibly on the roadmap for future improvements, and if so, do we know when? 

Afficher le commentaire · Publication le 23 janv. 2023 · Alicia Schaefer

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Alicia Schaefer a ajouté un commentaire,

CommentaireWeb Widget (Classic) documentation

Hello! I'm wondering if there are any plans to allow multiple web widgets per brand? We have multiple bots we'd like to place on different pages of our site, not only to help our customers/members get support via a bot, but we want to provide translated versions of each bot also so we don't have to use the auto-translate feature. Thanks in advance!

Afficher le commentaire · Publication le 10 nov. 2022 · Alicia Schaefer

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