Akshay

Hahahahahaha...I already stopped using Zendesk Sell due to less functionality and it was not customizable and jumped with Zoho CRM. I think I have to do same with Zendesk support as well, Need to find another alternative. 

Hi Team,

we want to be able to track which agent is confirming a booking for somebody that they've called through Zendesk. To do this, we'd like to add a parameter to the URL that is generated in Zendesk which the agent clicks to go to the booking screen for the appointment. Ideally we'd like something that identifies who the person is,

Is there anything in Zendesk that we can attach as a parameter to the booking URL that'll roughly identify who the agent is with agent name In this scenario that URL would look something like https://www.staging.powerpal.net/book/JNQH9X6JJR?agent=ZENDESK-John-Kitchener

I feel like I can achieve something through the smart link but at the moment there is no option available to merge Agent Name in smart Link at "Insert Merge Tag"

Thanks

Hi Team,

I am really looking for a Do not call feature. 

If we call one user and the user asks for do not to call me again, then there should be a function in Zendesk that we can put that number or lead in Do not call and CRM should not allow calling that particular contact. 

- It would be great that after call agent can select the disposition - Do Not call 

- Once the agent select "Do not call " then that lead should go somewhere that the agent is not able to call that person again. 

- Or else if it is in the list then Zendesk Should not allow calling that person with Pop up warning. 

It is a very important feature for the customer point of view and for the organization's reputation as well. 

Thanks

Hi Team,

After putting all numbers in a Call list, when calls get end - The agent can see below Pop up - call disposition - Screen

 It would be great to disable and enable the "Do Not Log" Button as per our requirements for the agents. 

I hope this feature comes up in Zendesk CRM soon. 

Thanks

Need this feature ASAP, it is repeating the greeting in a very robotic option. 

It would be great if you can add features like, it repeats the greeting only one time and we can add an option "if you want to hear this option again please press #".

Please make it a bit flexible,

- Some businesses are required to repeat the greeting only two times so they can set accordingly. 

- Some are required to repeat only one time so they can set up accordingly.