Patrick Burnell

Hi Scott Allison 

I understand it is easy to extract the macro usage via API with the following format, however, we cannot report further than the past 30 days :(

https://subdomain.zendesk.com/api/v2/macros/MACROID.json?include=usage_30d

Is there a field that we do not know about and that is not in the developer's articles where we can find the usage for all time? 

We have a colour-blind agent who cannot decipher between the internal note colour and the public reply. 

This is not ideal and would be a good feature to change. 

Looks like people have been asking for this since 2017... Is there a reason this has been overlooked? 

We have a colour-blind agent who cannot decipher between the internal note colour and the public reply. 

This is not ideal and would be a good feature to change. 

Looks like people have been asking for this since 2017... Is there a reason this has been overlooked?