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Jared Young

Adhésion le 19 avr. 2023

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Dernière activité le 23 août 2023

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Dernière activité effectuée par Jared Young

Jared Young a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

The help article linked is broken or not accessible. Is there an alternative link that can be provided so i can understand on how to set this up? Thanks. 

 

https://support.zendesk.com/hc/en-us/articles/115011298868-Example-Integrating-the-HTTP-Target-with-Slack

Afficher le commentaire · Publication le 28 juin 2023 · Jared Young

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Jared Young a ajouté un commentaire,

CommentaireThird party and social messaging channels

We have this setup and it is working. 

Our issue is we are getting duplicate users in Zendesk because we are syncing userData from Okta into ZD. When starting a DM from Slack into ZD, it creates a new user and we have to manually merge those Slack users with the Okta users. 

How do we sync these or make it so the users coming from Slack are auto merged/synced with the users we already have coming in from Okta? 

Afficher le commentaire · Publication le 24 mai 2023 · Jared Young

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Jared Young a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

David, considering this has been a thread since 2020, is there any indication this will ever be added to the roadmap as a feature? 

Afficher le commentaire · Publication le 20 avr. 2023 · Jared Young

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Commentaire de la communauté Feedback - Ticketing system (Support)

Any update on this? We have 3 different Zendesk sub-domains but one Slack instance. This would be beneficial to be able to natively use a feature like this. 

Afficher le commentaire · Publication le 19 avr. 2023 · Jared Young

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